Improve the "bug report" template and "support options" document (#26753)
* `/help/support` is a better document than
`/administration/logging-config` for bug reporting
* Improve `support.en-us.md`
* Move/add detailed contents into `Advanced Bug Report Tips` section
* Merge `Chinese Support` section into `Support Options`
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name: Bug Report
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description: Found something you weren't expecting? Report it here!
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labels: kind/bug
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labels: ["kind/bug"]
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body:
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- type: markdown
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attributes:
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@ -15,11 +15,8 @@ body:
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3. Make sure you are using the latest release and
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take a moment to check that your issue hasn't been reported before.
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4. Make sure it's not mentioned in the FAQ (https://docs.gitea.com/help/faq)
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5. Please give all relevant information below for bug reports, because
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5. It's really important to provide pertinent details and logs (https://docs.gitea.com/help/support),
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incomplete details will be handled as an invalid report.
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6. In particular it's really important to provide pertinent logs. You must give us DEBUG level logs.
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Please read https://docs.gitea.com/administration/logging-config#collecting-logs-for-help
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In addition, if your problem relates to git commands set `RUN_MODE=dev` at the top of app.ini
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- type: textarea
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id: description
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attributes:
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@ -89,6 +86,6 @@ body:
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description: What database system are you running?
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options:
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- PostgreSQL
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- MySQL
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- MySQL/MariaDB
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- MSSQL
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- SQLite
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@ -22,34 +22,57 @@ menu:
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- [Discourse Forum](https://discourse.gitea.io/)
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- [Matrix](https://matrix.to/#/#gitea-space:matrix.org)
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- NOTE: Most of the Matrix channels are bridged with their counterpart in Discord and may experience some degree of flakiness with the bridge process.
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- Chinese Support
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- [Discourse Chinese Category](https://discourse.gitea.io/c/5-category/5)
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- QQ Group 328432459
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# Bug Report
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If you found a bug, please [create an issue on GitHub](https://github.com/go-gitea/gitea/issues).
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**NOTE:** When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:
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1. Your `app.ini` (with any sensitive data scrubbed as necessary).
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2. The Gitea logs, and any other appropriate log files for the situation.
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- When using systemd, use `journalctl --lines 1000 --unit gitea` to collect logs.
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- When using docker, use `docker logs --tail 1000 <gitea-container>` to collect logs.
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- By default, the logs are outputted to console. If you need to collect logs from files,
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you could copy the following config into your `app.ini` (remove all other `[log]` sections),
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then you can find the `*.log` files in Gitea's log directory (default: `%(GITEA_WORK_DIR)/log`).
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```ini
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; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
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[log]
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LEVEL=debug
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MODE=console,file
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```
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3. Any error messages you are seeing.
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4. When possible, try to replicate the issue on [try.gitea.io](https://try.gitea.io) and include steps so that others can reproduce the issue.
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- This will greatly improve the chance that the root of the issue can be quickly discovered and resolved.
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5. If you encounter slow/hanging/deadlock problems, please report the stack trace when the problem occurs.
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2. Any error messages you are seeing.
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3. The Gitea logs, and all other related logs for the situation.
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- It's more useful to collect `trace` / `debug` level logs (see the next section).
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- When using systemd, use `journalctl --lines 1000 --unit gitea` to collect logs.
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- When using docker, use `docker logs --tail 1000 <gitea-container>` to collect logs.
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4. Reproducible steps so that others could reproduce and understand the problem more quickly and easily.
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- [try.gitea.io](https://try.gitea.io) could be used to reproduce the problem.
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5. If you encounter slow/hanging/deadlock problems, please report the stacktrace when the problem occurs.
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Go to the "Site Admin" -> "Monitoring" -> "Stacktrace" -> "Download diagnosis report".
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## Bugs
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# Advanced Bug Report Tips
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If you found a bug, please create an [issue on GitHub](https://github.com/go-gitea/gitea/issues).
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## More Config Options for Logs
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## Chinese Support
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By default, the logs are outputted to console with `info` level.
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If you need to set log level and/or collect logs from files,
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you could just copy the following config into your `app.ini` (remove all other `[log]` sections),
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then you will find the `*.log` files in Gitea's log directory (default: `%(GITEA_WORK_DIR)/log`).
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Support for the Chinese language is provided at [Our discourse](https://discourse.gitea.io/c/5-category/5) or QQ Group 328432459.
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```ini
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; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
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[log]
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LEVEL=debug
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MODE=console,file
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```
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## Collecting Stacktrace by Command Line
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Gitea could use Golang's pprof handler and toolchain to collect stacktrace and other runtime information.
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If the web UI stops working, you could try to collect the stacktrace by command line:
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1. Set `app.ini`:
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```
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[server]
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ENABLE_PPROF = true
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```
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2. Restart Gitea
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3. Try to trigger the bug, when the requests get stuck for a while,
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use `curl` or browser to visit: `http://127.0.0.1:6060/debug/pprof/goroutine?debug=1` to get the stacktrace.
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